Our Commitment to You
Understanding Our Refund Policy
At Locke, Stocke & Barrell LLC, we strive to ensure complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help. Refunds are available under the following conditions:
- Eligibility: Items must be returned within 30 days of purchase in their original condition.
- Timeframes: Refunds will be processed within 7-10 business days upon receipt of the returned item.
- Conditions: Custom-built guns and modified items are non-refundable. All other items must be unused and in the same condition that you received them.
For any questions or further assistance, please contact our customer service team.
Frequently Asked Questions
Find answers to common questions about our refund policy below.
What is the timeframe for receiving a refund?
Refunds are typically processed within 7-10 business days after we receive the returned item.
Are custom-built guns eligible for refunds?
Unfortunately, custom-built guns and modified items are non-refundable due to their personalized nature.
Can I return an item if it has been used?
Items must be unused and in the same condition that you received them to be eligible for a refund.
How do I initiate a return?
To initiate a return, please contact our customer service team with your order details and reason for return. We will guide you through the process.
What if I received a defective item?
If you received a defective item, please contact us immediately. We will arrange for a replacement or refund as per your preference.